Laholid's customer data survived, but, unfortunately, cannot be taken. On the night of November 2, the carrier suffered a large-scale cyber attack when attackers gained access to infrastructure management and launched scripts to destroy data. Cloud services data and VPS binary backups are lost. Copies of the file survived. And precisely these users still cannot download. Let's calculate how much it costs for a hosting business, there are direct costs every day. Therefore, a website that does not function is not recognized, the service does not provide services, customers go to competitors. The logical solution is to collect the surviving files and restart on another site. But this can't be done, because Leholide refers to the need to manually check the servers for malware and restore the infrastructure, but does not give an exact time frame. The victims united in the chat and started a petition on the subject of a year. org with the requirement to release the files stored separately from the server launch: confirmed ownership of the account, received a secure download link by email. How does it work financially? While the data is located within the provider's infrastructure, migration to a competitor is physically impossible, which means that the flow of customers is delayed just for the recovery period. A lock, but it arose not out of malice, but out of priorities. It is more profitable for a company to build its own servers first than to let people handle copies. It's not clear if it was intentional, and it doesn't matter. But the incentives of the supplier and the customers are different, as one needs to maintain the base, the other needs to save projects now. So it turned out that in the digital economy even a backup copy can be held hostage.