British institutions were inundated with complaints written by neural networks. Now they are thinking about how to answer them with AI.
An employee in the office of Labor MP Holly Wickens told the Guardian about it. She says half of the emails in their inbox are written by AI. This made it difficult for the secretariat to read and organize complaints and requests. In addition to politicians, British schools, city authorities and other government agencies faced the same problem, writes the "Guardian". As a result, this increases the burden on the workers, who are already in short supply in many budget organizations.
Courts, for example, are increasingly accepting lawsuits generated by AI. According to the British government, from April to June this year, 14,000 claims relating to labor disputes were filed. This is 28% more than in the corresponding period in 2025. And transport to London received a record 4,769 requests for information for 2025-26 - a 5% increase on the previous record.
According to the Guardian, complaints to city authorities in the past were usually about two pages long, but now they are about 10 times longer. At the same time, neural networks often repeat information already stated in complaints and add requirements unrelated to the problem. Sometimes AI even gives examples from other countries' legislation or invents court decisions, employees told the publication. At the same time, according to the law, public sector employees cannot ignore these requests. Some organizations have already limited the number of words in messages that residents can send to them.
Now the authorities want to use artificial intelligence to process long letters: for example, editing short summaries and preparing template responses. Such an initiative is being explored in particular by the English county council of Wiltshire.