The banks are afraid that they will not pass to debtors, so they refuse to label.
More than 85% of outgoing calls from banks are related to debt collection - financial organizations themselves have provided this data to regulators. Sometimes collectors call one subscriber 5-10 times a day.
The operators state that they understand the banks' concerns: labeling them as "collection services" can reduce the quality of calling debtors and increase costs. Moreover, by law they are obliged to show the subscriber not only the caller's category, but also the purpose of the call.
What companies offer:
- A constructive package solution where the costs will not depend directly on the number of calls;.
- A separate contract for numbers used to prevent fraud, with a fixed volume and its own marking.
Statements about huge damages in the fight against fraud in the industry are considered greatly exaggerated - according to the financial sector, this activity constitutes less than 0.3% of all customer referrals.
Untagged call blocking was previously pushed back to November 13th.