You asked - we answer!
Is it possible to get a refund for a subscription if you have never used the service?
Answer: The consumer has the right to refuse a contract for the provision of services. In this case, the service can withhold documented expenses that it actually incurred in connection with the performance of the contract.
The mere fact that you did not use the subscription does not guarantee a refund of the entire amount. If the service has already provided access to a paid period, it can consider the service provided. The refund option depends on the terms of the contract, the type of subscription and the circumstances.
How to request a subscription refund?
Answer: Send a written statement to the service. Please indicate in it:
Full name and contact information;
Service name and account information;.
The date and amount of the deletion;
Demand to cancel the subscription and return money for the unused period;.
Method of refund.
If you signed up through an app store or payment platform, you may need to contact them as well.
How can I confirm that the application has been received?
Answer: Send the appeal in a way that allows you to confirm its content and receipt: for example, via a feedback form with the appeal number saved or by email. The application can also be sent by registered mail with a list of contents and a receipt.
Save payment confirmation, subscription cancellation and correspondence with the service.
How much can they get back?
Answer: If you refuse the service, the service has the right to withhold only the costs actually incurred related to the performance of the contract. Ask to provide a calculation of the amount of accommodation and documents confirming expenses.
If the service was not actually provided and the service had no associated expenses, you can demand a refund of the full amount. However, access to the provided service may count towards your claim - even if you did not use it.
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