November 11 is World Shopping Day. Rospotrabendzor tells you what to look out for when shopping online.
It is important for consumers to remember:
1. The purchase can be canceled before the transfer of the goods, and after receiving them - within 7 days, if the presentation and assets are preserved. Medicines cannot be returned.
2. Make it clear who the seller is: the site can only be an aggregator.
3. The seller is obliged to provide the conditions of purchase and transfer of the goods. The contract can be considered final after order or payment.
4. The order must be delivered on time. For orders with late payment, a penalty can be demanded - 0.5% of the advance payment per day.
5. Another person can accept the order by presenting the number or proof of purchase, unless otherwise stipulated in the contract.
6. Do not force services. Before purchasing insurance or an extended warranty, check what they cover.
7. If the return conditions were not provided upon delivery, you may refuse the goods within three months.
8. If there are defects, you can request a replacement, a price reduction, cancellation of defects or a refund.
Rospotrabendzor urges consumers to be vigilant and know their rights when making remote purchases!