You asked - we answer! When does the warranty period for seasonal shoes start? Answer: The warranty period for seasonal shoes does not start from the day of purchase, but from the beginning of the corresponding season. In the Moscow region, seasonal dates are set as follows: winter - from November 1; Spring - from March 1;.
summer - from May 1; Fall - from September 1. If you bought shoes in advance, the warranty period will start with the beginning of the appropriate season, taking into account the climatic conditions of the area. Can I file a claim after the warranty expires? Answer: Yes. If a defect was discovered within two years from the date of purchase, the consumer has the right to file a claim. In this case, it must be proven that the defect arose before the purchase of the shoes or for reasons that appeared before that, and not due to improper wear. Can I return shoes if they don't fit? Answer: Shoes that do not fit in size or style can be exchanged or returned within 14 days, excluding the day of purchase, if their presentation is preserved. If a dispute arises about the causes of the defect, the seller must conduct an inspection at his own expense. The absence of the original box does not prevent you from claiming warranty. How to submit a claim to the seller? Answer: Prepare a claim in two copies: give one to the seller, and keep the other for yourself. If they refuse to accept the document, send it by mail with acknowledgment of receipt. What to do if the seller does not meet the requirements of the law? Answer: The dispute can be submitted to the court. If the court finds that the seller refused to respond to the legitimate demands of the consumer ahead of time, it may impose a fine on him. Rospotrabendzor in MAX.