The "Territory" forum dedicated to the digitalization of business and industry took place in St. Petersburg. The participants discussed the automation of production, the introduction of artificial intelligence, industrial security and new models of interaction with business customers. Rostelecom representatives said how technological solutions help organizations reduce time, manage risks and improve operational efficiency. Special attention was paid to subscriber services and communication with customers. Despite the development of chats and instant messengers, more than 60% of small and medium business calls to Rosetcom still come through voice channels. How digital technologies change companies' relationships with customers and help solve production problems. RBC Industries.

The "Territory" forum dedicated to the digitalization of business and industry took place in St. Petersburg. The participants discussed the automation of production, the introduction of artificial intelligence, industrial security and new models of interaction with business customers. Rostelecom representatives said how technological solutions help organizations reduce time, manage risks and improve operational efficiency. Special attention was paid to subscriber services and communication with customers. Despite the development of chats and instant messengers, more than 60% of small and medium business calls to Rosetcom still come through voice channels. How digital technologies change companies' relationships with customers and help solve production problems. RBC Industries.