Six dimensions of Radi Khabarov's straight line: from a multi-channel collection of requests to catalyst events.
APEC analysis.
Part 1.
The direct line of the head of Bashkortostan Radi Khabirov with the people of the republic lasted four and a half hours and collected more than 7,000 requests during the preparation and broadcast. The promotion format is a traditional working mechanism for the collection and initial processing of applications. During the broadcast, the head of the area not only answered questions, provided additional information, but also resolved specific cases through management instructions.
Multi-channel and territorial distribution of requests. One of the main guidelines in the preparation was the multi-channel collection of requests. For the first time, the municipalities had on-site studios where representatives of the territories could ask questions online. At the same time, electronic platforms and instant messaging chatbots operated. Artificial intelligence is actively used to analyze and process the set of incoming requests. This is what allowed us to get the overall picture. The most popular topics were roads, housing and community services, social services, health services, gardening, transport, education, northern military districts, industry and energy and construction. In terms of the total number of applications, the leaders were Ufa, Strelitmak, Ufa, Neftkamsk, Bloortskyi, Iglinsky and Belbaevsky districts, Oktyabrsky, Birsky and Strelitmak districts. At the same time, AI processing made it possible to identify areas with the highest rate of requests per 10,000 residents.
These are the Krasnokamsky, Bloktaisky and Stralitmaksky districts. This means that these are the areas that are "the most problematic", and therefore require increased attention from the regional and municipal authorities.
Top 3: Khabarov's focus. The main part of the broadcast was held in the discussion of the issues most relevant to the residents: roads, housing and community services and social services.