Electrostel authorities explained the piles of salt on the sidewalks as "unintended" and "an emergency." Residents of a town near Moscow complained about uneven distribution of reagents. They spoke of "mountains of salt under their feet" and said they were waiting for "a reasonable approach to the maintenance of the city". The management of Electrostel stated in response to the "Podium" publication that sometimes, while processing sidewalks, the spreading disc of the equipment may get stuck; The problems are later corrected by the machine operator; Residents were urged to treat such cases "with understanding." "During the processing process, malfunctions sometimes occur, for example a blockage of the deployment disk, which in turn affects the quality of the distribution of the reagent. The machine operator will not always notice this immediately, and therefore the situations mentioned by the applicant arise. If a problem is discovered, the machine operator fixes it on the spot or takes the equipment to a garage for repair work. "Electrostel residents are asked to treat these facts with understanding; this was done unintentionally, but it is an emergency." The mayor's office added that based on the weather conditions, the regional services issued the local authorities "a task to treat 100% of the roads, public areas and yard areas of the Moscow region using de-icing materials"; Performance is monitored through information systems with AI.