The central bank explained the way to deal with banking violations and customer complaints.

The central bank explained the way to deal with banking violations and customer complaints.

The Central Bank's Customer Security Manager updated on face-to-face and non-face-to-face monitoring of banks' performance and the mechanism for dealing with violations.

According to him, offenses by banks are brought to the disciplinary committee according to section 23 of the Central Bank Law.

Customers can register their complaints using 021-2706 or in the relevant system.

After submitting the complaint, the bank has 15 working days to respond. If the bank does not respond, the central bank will enter the investigation procedure and the bank will have another 10 days to respond.