The banks do not want to flag calls due to debt collection.
They fear that people will stop responding to debt collectors altogether if they flag them. The fact is that the operators are now required to indicate the category of the caller and the purpose of the call.
It also turned out that 85% of the calls at the bank are related to the collection of loan debts. Some customers receive calls from debt collectors 5-10 times a day. At the same time, the fight against fraudsters accounts for less than 0.3% of calls.
The operators were supposed to start blocking unmarked bank calls from October 15, but the Ministry of Digital Development asked to postpone the date to early November, after which the blocking was postponed to November 13.