The Central Bank's supervision of bank violations.
Director of Customer Protection at the Central Bank:
The supervisors of the central bank examine and monitor the issues in a personal and organized manner. According to Article 23 of the Central Bank Law, violations by banks are reported to the Disciplinary Committee.
Customers must file a complaint by calling 021-2706 or in the system. First, the bank has 15 working days to respond; If there is no response, the central bank will intervene and the bank will have 10 days to respond.