A malfunction in the Unai system caused queues in the metro in Almaty.
On the morning of November 9, passengers reported problems paying for trips through the mobile app. When they tried to go through the turnstiles using a QR code, the system generated an error, so people began to accumulate at the entrances to the metro stations and queues were formed.
Almaty Metro explained that the reason for the delays is a temporary failure in the payment system.
As of 6:30 a.m., payment via the QR code of the Onai system temporarily did not work at all stations. However, other payment methods worked as normal. Passengers could freely use Unai transport cards, bank cards, Apple Pay, Samsung Pay, as well as paper QR cards, Almaty Metro reported.
At 09:30 the fault was fixed, the system is now working normally.