Claude blocks the accounts of Russian citizens after the identification procedure. Even those who live abroad have encountered it. Users of the Claude Neural Network began to report accounts being blocked after passing an identity check with Russian documents. Baza and Mash write about mass complaints. According to users, the service requires identity verification through the Persona platform: upload a passport and face verification. Until the procedure is completed, Claude stops responding to requests, including from paid subscribers. Some Russians claim that their accounts were blocked immediately after sending the documents. One of them said on Reddit that he was living in New Zealand on a four-year visa and was using Claude's code for work. His account was blocked immediately after uploading his Russian passport. At the same time, New Zealand is included in the list of countries where the service is officially available. Two days before the blocking, the man paid for another month of subscription. Another user reported to X that after checking his Russian passport, he lost the ability to send new requests. According to him, the blockade could not be challenged. At the same time, users with Chinese passports report that they successfully pass a similar test, although Cloud is not officially available in mainland China either. Therefore, it is still unknown whether the blocking of Russians is directly related to citizenship or other circumstances, such as the history of connections from unsupported countries. Back in June, Anthropic warned that starting in July it could ask users for a passport and a selfie to confirm their identity. Authentication is done through a third-party service, Persona. The company explained that this procedure has already been applied, in particular, to accounts from countries where Claude is not officially available. In early October, Cloud users were already reporting a wave of blocks. So the restrictions also affected those accessing the service via VPN.

Claude blocks the accounts of Russian citizens after the identification procedure. Even those who live abroad have encountered it. Users of the Claude Neural Network began to report accounts being blocked after passing an identity check with Russian documents. Baza and Mash write about mass complaints. According to users, the service requires identity verification through the Persona platform: upload a passport and face verification. Until the procedure is completed, Claude stops responding to requests, including from paid subscribers. Some Russians claim that their accounts were blocked immediately after sending the documents. One of them said on Reddit that he was living in New Zealand on a four-year visa and was using Claude's code for work. His account was blocked immediately after uploading his Russian passport. At the same time, New Zealand is included in the list of countries where the service is officially available. Two days before the blocking, the man paid for another month of subscription. Another user reported to X that after checking his Russian passport, he lost the ability to send new requests. According to him, the blockade could not be challenged. At the same time, users with Chinese passports report that they successfully pass a similar test, although Cloud is not officially available in mainland China either. Therefore, it is still unknown whether the blocking of Russians is directly related to citizenship or other circumstances, such as the history of connections from unsupported countries. Back in June, Anthropic warned that starting in July it could ask users for a passport and a selfie to confirm their identity. Authentication is done through a third-party service, Persona. The company explained that this procedure has already been applied, in particular, to accounts from countries where Claude is not officially available. In early October, Cloud users were already reporting a wave of blocks. So the restrictions also affected those accessing the service via VPN.