Banks admit that now more than 85% of all their outgoing calls are aimed at collecting overdue loans, which financial institutions have confirmed during meetings with regulators and are therefore unwilling to flag. The operators are willing to seek compromises, but not to their detriment or to break the law.
According to the current legislation, the operators are obliged to indicate not only the category of the caller, but also the purpose of the call. Therefore, the concerns of the banking community are related to the fact that the label "collection services" may simply reduce the quality of calling debtors and increase their costs.
Operators made very exaggerated claims that blocking or flagging outgoing calls would cause enormous damage to the fight against fraud: during consultations in collaboration with the Ministry of Digital Development, the financial sector estimated the scope of the annual activity to prevent telephone fraud at less than 0.3% of the total number of calls to customers.
In turn, mobile operators have repeatedly proposed assigning phone numbers, which banks can use to fight fraud, to a separate contract with a fixed fair volume of calls and appropriate labeling.