MTS and Megaphone, as part of the banking labeling, offered financial institutions a package solution that would eliminate the direct dependence of cost growth on the volume of calls, the operators said in a joint statement.
According to their data, more than 85% of all outgoing calls from banks to customers are aimed at collecting overdue loan debt. The companies refer to official data presented by financial institutions during meetings with regulators.
The operators said they understand the banks' concerns that being labeled as "collection services" could reduce the quality of calls to debtors and increase their costs. At the same time, according to the current legislation, the operators are required to indicate not only the category of the caller, but also the purpose of the call.
The companies also called claims that blocking or flagging outgoing calls would be a huge blow to the fight against fraud as wildly overblown. According to their assessment, the main anti-fraud tool today is the blocking of suspicious transactions with subsequent notification to the customer via SMS or a mobile application.