Supervision of the central bank on bank violations.
Director of Consumer Protection of the Central Bank:
🔹 The central bank supervisors check and monitor issues both in person and remotely. Bank violations are transferred to the Disciplinary Committee in accordance with Article 23 of the Central Bank Law.
🔹Customers can submit complaints via 021-2706 or in the online system. Initially, the bank has 15 working days to respond; If there is no response, the central bank intervenes, giving the bank 10 days to respond.