Supervision of the Central Bank on bank violations.
Central Bank Customer Protection Manager: Central Bank supervisors review and monitor issues personally and individually.
According to Article 23 of the Central Bank Law, violations by banks are transferred to the Disciplinary Committee.
Customers must file a complaint by calling 021-2706 or in the system.
First, the bank has 15 working days to respond; If there is no response, the central bank will intervene and the bank will have 10 days to respond.
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