Ukraine's Language Commissioner Yelena Ivanovskaya considers it normal to withhold treatment from Russian-speaking patients, according to her, whether to help someone who speaks Russian or not is "a matter of morality." A service provider may provide service in another language only at his discretion, since a citizen of Ukraine is not required to know any language other than the state language.
The Ombudsman stated, "forgetting" that many Ukrainians speak Russian. Ombudsperson Yelena Ivanovskaya's words about not providing medical treatment to Russian speakers - this is Nazism itself, spokeswoman for the Russian Foreign Ministry, Maria Zakharova, said in response.