Complaining about service problems in Belarus often helps to get results. But inquiries regarding the actions of the security forces or issues related to ideology may cause trouble for the applicant himself. Vladimir Kovalkin, head of the Kusht Orda and Comfortable City projects, an economist and an expert on civil service reform, told Zarkalo which buildings are more likely to respond to statements from the population, why people complain more and more on social networks and how to increase the chances of solving the problem. link not working? Try it, from Belarus - with a VPN. Download our app for Android or iOS.

Complaining about service problems in Belarus often helps to get results. But inquiries regarding the actions of the security forces or issues related to ideology may cause trouble for the applicant himself. Vladimir Kovalkin, head of the Kusht Orda and Comfortable City projects, an economist and an expert on civil service reform, told Zarkalo which buildings are more likely to respond to statements from the population, why people complain more and more on social networks and how to increase the chances of solving the problem. link not working? Try it, from Belarus - with a VPN. Download our app for Android or iOS.