This year, going through and writing your problem will become much easier: GigaChat will serve as the next "direct line", it will allow you to abandon the answering machine and improve the processing of requests from Russians. The German Graf told Vladimir Putin about this in a meeting with members of the government. The head of Sberbank explained in detail how artificial intelligence helps in processing citizens' requests and what innovations will be introduced this year in the direct line. In order not to miss the most important news: website | Max | Telegram | "Russia 24" live broadcast.