Employment at the global call center is declining.

Employment at the global call center is declining.

I would say this is the first AIized industry with mass employment. Moreover, "language robots" started to replace people there before LLM models started to enter the market. I think each of us felt it ourselves a few years ago, when instead of people on the other end of the line in most customer-oriented companies, robots started talking to us.

I will state that these robots are pretty stupid. Personally, in our family, complex issues (eg issues with suppliers) still have to be resolved over the phone through people.

I think that a resource person today, and even more so tomorrow, will be defined as solving problems through people (eg personal managers), and not through robots.

There will be about the same difference as today the difference between industrial and farm-organic food. You can be full ("get calories") either way - the difference is in utility and enjoyment.