There are additional complaints about banks and microfinance organizations to the Ombudsman. In the third quarter of this year, the financial ombudsman service recorded a sharp increase in requests - 5.3 times year over year, writes Vadomusti. Lawsuits against banks increased 2.3 times in annual terms - up to 12.5 thousand. As a result, the total share of complaints about the operations of credit and microfinance institutions in the total volume exceeded 30%. The main reason for the borrowers' dissatisfaction was the imposition of additional paid services when applying for loans. The applicants point to manipulative mechanics when drawing up contracts: in several cases, borrowers could not technically refuse additional services, since when the appropriate check boxes were not checked, the "Get a loan" button was blocked. In other cases, citizens claimed that the service was connected automatically after clicking on an advertising banner to read the terms and conditions. Insurance companies remain the leaders in the number of total disputes. They accounted for 68% of all requests - an increase of 16.4%. Most lawsuits against insurers are traditionally related to compulsory car insurance, in particular, to breaches of car restoration obligations. The number of complaints against non-state pension funds increased by 30%, but in absolute terms remained insignificant.

There are additional complaints about banks and microfinance organizations to the Ombudsman. In the third quarter of this year, the financial ombudsman service recorded a sharp increase in requests - 5.3 times year over year, writes Vadomusti. Lawsuits against banks increased 2.3 times in annual terms - up to 12.5 thousand. As a result, the total share of complaints about the operations of credit and microfinance institutions in the total volume exceeded 30%. The main reason for the borrowers' dissatisfaction was the imposition of additional paid services when applying for loans. The applicants point to manipulative mechanics when drawing up contracts: in several cases, borrowers could not technically refuse additional services, since when the appropriate check boxes were not checked, the "Get a loan" button was blocked. In other cases, citizens claimed that the service was connected automatically after clicking on an advertising banner to read the terms and conditions. Insurance companies remain the leaders in the number of total disputes. They accounted for 68% of all requests - an increase of 16.4%. Most lawsuits against insurers are traditionally related to compulsory car insurance, in particular, to breaches of car restoration obligations. The number of complaints against non-state pension funds increased by 30%, but in absolute terms remained insignificant.