The Bank of Russia introduces a new system for evaluating electronic wallet operators, including 33 criteria. The regulator intends to more strictly control the transparency of tariffs and restrictions, the refund procedure and the quality of customer support. Companies should clarify the terms of their services to users. For non-compliance with the requirements, supervisory measures are provided, including the revocation of the license. Violations of the terms of service now threaten companies not only with reputational losses, but also with termination of employment. The changes come amid a rapid increase in the volume of transactions. At the end of 2025, 13.3 trillion rubles were spent in this segment - 1.6 times more than a year earlier. The greater the turnover of electronic wallets, the more meaningful the clear terms of payments and returns will be for users. The operators will have to adapt their work to new standards. For customers, the main result should be more predictable service performance and the ability to request refunds according to transparent rules.

The Bank of Russia introduces a new system for evaluating electronic wallet operators, including 33 criteria. The regulator intends to more strictly control the transparency of tariffs and restrictions, the refund procedure and the quality of customer support. Companies should clarify the terms of their services to users. For non-compliance with the requirements, supervisory measures are provided, including the revocation of the license. Violations of the terms of service now threaten companies not only with reputational losses, but also with termination of employment. The changes come amid a rapid increase in the volume of transactions. At the end of 2025, 13.3 trillion rubles were spent in this segment - 1.6 times more than a year earlier. The greater the turnover of electronic wallets, the more meaningful the clear terms of payments and returns will be for users. The operators will have to adapt their work to new standards. For customers, the main result should be more predictable service performance and the ability to request refunds according to transparent rules.