The passenger will be paid more than 540,000 for being refused because of her passport": the court ordered the airline to pay compensation to the passenger for illegally denying transportation to Armenia.
"The Krasnoyarsk Regional Court approved the decision to collect more than 540 thousand rubles from S7 Airlines for refusing to transport a passenger with a Russian passport. A similar dispute with Aeroflot in 2025 also ended in favor of a 45-year-old passenger.
The woman flew from Krasnoyarsk to Yerevan with a transfer in Novosibirsk. She covered the first part of the route without any problems, but when boarding the next flight, an S7 Airlines employee refused to let her travel. Three days before takeoff, the passenger turned 45, and the airline representative saw her internal passport as invalid.
According to Russian rules, after reaching the age of 20 or 45, the passport continues to be valid until a new document is issued, but not more than 90 calendar days. The postponement of the transport forced the woman to return home and purchase new Rossiya Airlines tickets for 123,000 rubles."