After announcing the event in one of the cafes, a representative contacted us. "Tamari, Hello ! My name is Yvette, and my team and I do PR and marketing for coffee. I am writing to you about the published video. We are truly sorry that this unpleasant situation occurred, and would like to clarify the circumstances a bit. Because of the cold scene, street animals start looking for warmer places, unfortunately, the mouse accidentally entered the room. As soon as the staff noticed it, they immediately acted and resolved the situation within 3-5 minutes. For us, cleanliness, hygiene and sanitation are always a priority. We are closely monitoring the condition of all our buildings and the comfort of our guests, so we are very unhappy that this has happened. I would like to contact you with a big request: if you have such an opportunity, we would be grateful if you would consider removing the video. We don't want one case quickly resolved to give the public the wrong impression of our network and the standards of our work. We would love to see you in any of our establishments, so you can see for yourself how carefully we treat the cleanliness and comfort of our guests. Thanks in advance for understanding and #33. We will be grateful for your help. Subscriber.