Backups held hostage: Laholid customers demand access to their data back The storage provider for Laholid became the victim of a large-scale cyber attack on the night of November 2nd. The attackers gained access to infrastructure management and launched scripts to destroy data. The company reported data loss from cloud services and VPS binary backups. However, copies of files have been saved, but users cannot download them yet. Source: To give birth to a post. The provider explains this with the need to restore the infrastructure and manually check the servers for malware. The company does not give an exact time frame for full restoration. For owners of affected projects, this wait means that they cannot start their services or take the saved files and start a recovery at another site. Choosing where to site next actually depends on the inaccessibility of your data. According to the participants, affected customers united in the chat and prepared a petition. The requirement is specific: organize the delivery of the saved files separately from the launch of the spawn servers. After confirming account ownership, email the owner a secure download link. Even partial copies can help initiate recovery. Chat participants fear that waiting without a certain period of time becomes a way to retain customers: while the data is not available, it is impossible to fully switch to another provider. Whether the company achieves this result on purpose has not been proven. But people need the opportunity to save their own projects now. It turns out that even backups can be held hostage these days. Support the petition at Shana.org.