Residents of the Arkhangelsk region face problems when applying for compulsory car insurance. Insurance companies don't issue policies, apps work intermittently, and options and rates change randomly. Svetlana, a resident of Severodvinsk, contacted Business FM editors. She said that in September she tried to make a compulsory car insurance policy, also known as OSAGO, and was faced with the fact that she could not do it with all the possible resources and aggregators. There are no publications from the local media regarding the outages, but there are messages on social networks. Here is what a resident of Arkhangelsk, Ekaterina, told us: In asking what it could be, we turned to Gleb Vilansky, a member of the board of directors of the Delta Aid Group. He noted that insurers are aware of the problems in the Arkhangelsk region, but the exact reasons for registration difficulties are still unknown. According to him, the professional community has long been saying that there is a significant imbalance in mandatory car insurance between the cost of the policy and the insurance payments, and the Arkhangelsk region here is the leader of the "red zone". The exit is not fast. Since the central bank acts as the regulator of insurance rates in compulsory car insurance, complaints should be sent to its reception desk. The central bank always responds to them, although not always immediately. Author: Yevgeny Peralchuk Listen in sound.