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The Georgian Agency for Competition and Consumer Protection announced violations in the provision of services by Yandex Go. This was stated in the department's announcement, which considered the company's standard conditions, according to which it assigned responsibility for the transportation services to the drivers, unfair. According to them, in case of violation of the consumer's rights, responsibility should be placed on the company itself. Also, the competition agency considered it unfair that the company had the opportunity to change the terms of the service provided without prior notice to the user. As a result of studying the case, the agency found that on the Yandex Go platform, users were not provided with information required by law in full. In particular, information about the service provider and his contact information was not provided correctly - it is written in the message. The department emphasized that Yandex Go should be seen not only as an intermediary, but also as a commercial entity providing transport services. Accordingly, the company must provide complete information about its position and services, as well as explain clearly to the user the terms of the agreement and provide the option to refuse its conclusion. The company was given a month to correct the violations and bring its operations into compliance with the law. If these requirements are not met, he will be fined in an amount not exceeding 2% of the turnover of the previous fiscal year.

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Pro Georgia / Про Грузию · · Source

The Georgian Agency for Competition and Consumer Protection announced violations in the provision of services by Yandex Go. This was stated in the department's announcement, which considered the company's standard conditions, according to which it assigned responsibility for the transportation services to the drivers, unfair. According to them, in case of violation of the consumer's rights, responsibility should be placed on the company itself. Also, the competition agency considered it unfair that the company had the opportunity to change the terms of the service provided without prior notice to the user. As a result of studying the case, the agency found that on the Yandex Go platform, users were not provided with information required by law in full. In particular, information about the service provider and his contact information was not provided correctly - it is written in the message. The department emphasized that Yandex Go should be seen not only as an intermediary, but also as a commercial entity providing transport services. Accordingly, the company must provide complete information about its position and services, as well as explain clearly to the user the terms of the agreement and provide the option to refuse its conclusion. The company was given a month to correct the violations and bring its operations into compliance with the law. If these requirements are not met, he will be fined in an amount not exceeding 2% of the turnover of the previous fiscal year.

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