The number of successful cyber fraud cases fell by 44.8% from January to September, the number of cases in which fraudsters managed to trick citizens into transferring money or revealing personal data fell by 44.8%, the Bank of Russia reported. The number of complaints from bank customers about cyber crooks decreased by 34.1%. At the same time, the total number of complaints against credit institutions increased by 1.3%. Most of the complaints concern refusals to carry out transactions and restrictions on accounts. Complaints about refunds for connecting additional services also became more frequent: half of these requests were directed to one bank, which is now returning borrowers' rights. The Central Bank notes that after the introduction of proactive notification to citizens, there were fewer unreasonable restrictions on the part of the banks.

The number of successful cyber fraud cases fell by 44.8% from January to September, the number of cases in which fraudsters managed to trick citizens into transferring money or revealing personal data fell by 44.8%, the Bank of Russia reported. The number of complaints from bank customers about cyber crooks decreased by 34.1%. At the same time, the total number of complaints against credit institutions increased by 1.3%. Most of the complaints concern refusals to carry out transactions and restrictions on accounts. Complaints about refunds for connecting additional services also became more frequent: half of these requests were directed to one bank, which is now returning borrowers' rights. The Central Bank notes that after the introduction of proactive notification to citizens, there were fewer unreasonable restrictions on the part of the banks.