The banks are afraid that the label "collection services" will affect the collection of debts - the major cellular operators came out with a joint position. According to data that financial organizations have provided themselves in meetings with regulators, more than 85% of their outgoing calls are related to delinquent debt. By law, the operators are obliged to show the subscriber who is calling him and for what purpose.
Understanding the concerns regarding the decrease in the quality of the calls and the increase in the associated costs, companies are ready to offer a constructive package solution where the costs will not depend directly on the number of calls. And they call the claim about the violation of anti-fraud greatly exaggerated: according to the financial sector itself, such contacts constitute less than 0.3% of calls to customers. Operators have repeatedly proposed that numbers for these purposes be included in a separate contract with a fixed volume and their own markings.
They sent their proposals to the banks, but have not yet received them. Blocking of unmarked bank calls was previously postponed to November 13.