"Ignorance is not an excuse" did not work: the Supreme Court allowed compensation to be collected from court officials for travel disruptions.
The Supreme Court ruled: Debtors who did not receive notice from the officials have a right to compensation for damages.
The reason was the case of Lester Filitz - in 2022 he learned about the travel ban only at the border and lost his ticket to Turkey. The clerk sent a message about the debt via Gosologi, but due to a technical error it did not arrive. Filits was in court for four years: the first instance returned 139 thousand rubles, the appeal and cancellation were canceled - "Ignorance does not exempt from responsibility".
The Supreme Court stated: If a citizen does not enter the state services for 15 days from the moment the message is sent, it is not considered delivery. And without notification there is no legal ground for a travel ban.
Moscow Boris Aksyonov faced a similar situation: his wife was not allowed to go to the border because of a debt they did not know about - the tax office duplicated the TIN, and the official sent messages to the old address in St. Petersburg for ten years. In court, the lawyer brought a fake document, the first instance refused due to missing the deadline. After complaints to the investigation committee and the prosecutor's office, the judge's clerk and the investigator were fired, but the family did not receive compensation.
FSSP Public Council member Igor Aksionov:.
"Not all citizens use the state services and have given their consent to the messages - so the message is not considered delivered, the lawyer must send it by mail. The clerk sees if the message has been opened."